A customer service directorate needed to move its performance from good to outstanding in response to substantial commercial pressures. Market competition and competition for talent meant they had to excel. We designed and delivered a series of activities to support them in further raising performance right across the organization. Work included facilitated meetings, training, coaching and work-based projects, 360 feedback, internal surveys and diagnostic interviews.

The work we did stretched them substantially, identifying in each case what the missing elements were and how to put them in place. Customer feedback has shown that they are increasingly the supplier of choice and have attracted work back from their competitors.

Participant Comments:

“Provided useful new overview/perspective on some difficult issues”

“It will certainly assist with motivational strategies and I will use these on a day to day basis”

“Good, relevant, helpful strategies on managing people.”

“Useful in analyzing my role in my team & department & how I can improve my performance and contribution to the service”